Help Desk/Desktop Solutions
Help Desk
For questions, comments, concerns or to report problems regarding hardware and software, contact the Help Desk at (708) 456-0300, Ext. 3375 or email helpdesk@tidybio.net.
Help Desk Hours
Monday - Thursday: 7:30 a.m. - 8:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: 8:00 a.m. - 1:00 p.m.
Sunday: Closed
Desktop Computing Solutions
Mission Statement
Desktop computing solution is dedicated to help bring 21st century technology into the classroom and to assist faculty and staff alike become comfortable with the tools technology brings to the learning environment.
Primary Function
Provide Information Technology user services in designated Triton College facilities. Setup and configure desktop computers and peripherals. Install and configure operating systems and applications. Troubleshoot hardware, software and network connectivity issues. Provide end-user consultation on the effective use of technology.
Phone calls are received by contacting the Help Desk
When contacting the Help Desk a work order will be created and a staff person will respond to your call as soon as possible. You can also email the Help Desk at helpdesk@tidybio.net.
We ask that you provide the following information when placing a Help Desk call:
- Type of equipment with problem (computer, monitor, printer, etc.)
- Equipment TCC#’s
- Description of the problem or error messages
- Location of the problem
- Your extension or alternate contact information
Desktop Computing Solution Hours
Monday - Friday: 8:00 a.m. to 8:00 p.m.
Saturday: 8:00 a.m. to 2:00 p.m.
Sunday: Closed
Contact Information
Chris Hordorwich
Director of IT Services
Ext. 3601
chrishordorwich@tidybio.net
Ken Kowalski
Computer Systems Specialist
Ext. 3393
kennethkowalski@tidybio.net
Elaine Jamison
Computer Systems Specialist
Ext. 3461
elainejamison@tidybio.net
Amaris Hernandez
Computer Systems Specialist
Ext. 3870
amarishernandez@tidybio.net